Shipping policy

Shipping Charges

We strive our best to get your orders shipped immediately.  Orders may be delayed in busy seasons such as Holidays or days after Holidays, please take this into consideration.  Shipping is done via FedEx, UPS and USPS.  Shipping is not free. However it will not be pre determine until your order is charged and packaged so there is a second charge applied towards your order which you will see in your final invoice for your shipping cost.

International Orders and Shipping Charges. For orders from and shipment to a place other than within the United States, prepayment for such orders and associated shipping costs is required to be prepaid by Wire Transfer (credit cards are not accepted for such orders). In addition, Vendor shall be responsible for ascertaining and fully complying with all local customs, tariffs or any legal limitations/constraints on the importing of Manufacturer’s products subject of Vendor’s order.

Loss or Damage Claims

Should a shipment arrive at customer’s address in damaged or pilfered condition, such event must be reported immediately to Vendor. Should Customer fail to so report after the passage of 3 calendar days from delivery, no claim for replacement of such product will be honored. If a timely claim of loss or damage is made by Customer, Vendor will replace and ship the product in question and charge the Customer the MWP thereof, plus shipping charges. A credit for the claimed damaged or lost product will be processed upon Vendor’s receipt of the returned product.

Bad Address

It is the Customer’s responsibility to provide with its order to the Vendor a current, correct, deliverable and complete address to which it wishes its order shipped. Should a shipment be returned to Vendor because the address given was incorrect or an undeliverable address, Vendor will reship the product to the corrected address provided by the Customer and charge Customer to reship the product at its standard rates, as applicable. If a corrected address is not promptly provided by the Customer, the subject product will be replaced to inventory and a 25% restocking charge will be debited to Customer’s credit card(s) on file.
Mish-shipments, Shortages in Shipments. If a shipped order is received by Customer with any errors, Customer shall notify Vendor of such within 2 days of receipt to discuss the Customer’s options for either credit or shipment of the correct order. If the error is by the Vendor, it will absorb the cost of the additional shipment. Otherwise, the Customer shall be responsible for added shipping charges.

Unclaimed or refused orders

In the event a Vendor’s shipped order is unclaimed or refused by the Customer, Vendor will not credit Customer for such orders.
Governmental delay or seizure. Vendor will not be liable or responsible should any of Customer’s orders be delayed or seized by any Governmental authority for any reason.